FAQs
Orders & Payment
How can I track my order?
Once your order ships, you'll receive tracking details. If your order has multiple items, it may ship in separate packages, and each package gets its own tracking. If you haven't received tracking after the processing window (2-5 business days), reach out through our contact form.
Can I change or cancel my order once it's been placed?
Please review your order carefully before checking out, because we may not be able to accommodate changes or cancellations once an order has been accepted. If you need a change, reach out through our contact form as soon as possible and we'll do our best to help.
What forms of payment are accepted?
We accept Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Apple Pay, Google Pay and Shop Pay.
Will I be charged right away when I place an order?
Yes. Payment is processed at checkout, and your order is confirmed once we've received and processed it.
Does Mount Croissant offer discount codes or coupons?
We run promotions from time to time. The best way to hear about drops and exclusive deals is to join the Mount Croissant Club (see below). Promotions can change without notice, and sale items are final sale.
Shipping
What countries does Mount Croissant ship to? / Do you ship internationally? / Do you ship worldwide?
At the moment we only ship to addresses within the United States. We plan to expand to more locations in the future. If you have a special request, reach out through our contact form and we'll see what we can do.
Do you offer free shipping? / Is there free shipping?
Yes. Shipping is free on all US orders over $150. For US orders under $150, the shipping fee depends on the items and your location, and the exact cost is shown at checkout after you enter your address.
What is the estimated shipping time?
Orders typically take 2-5 business days to process. Estimated delivery times vary by product, so check the Shipping Information section on each product page. Delivery times are estimates and aren't guaranteed, since carrier delays are outside our control.
Where is my shipment coming from? / Where does Mount Croissant ship from?Every Every piece at Mount Croissant is designed in Los Angeles with careful attention to materials and craftsmanship. To bring that quality to our customers at a price you love, we partner with skilled makers across a few regions, so some products ship from China/Vietnam and others domestically. If shipping origin is a deal breaker for you, we understand, but for us it always comes down to quality first, and we'd rather offer a piece that's well-made than one that's simply made closer to home.
Returns & Exchanges
Who pays for return shipping? / Do I have to pay for return shipping? / Is there a fee for returning?
If your item arrives damaged or defective, we've got you covered and will take care of the return shipping cost. For standard returns, customers cover the cost of return shipping, and our return policy doesn't list any other return fee. Once your return is approved, we'll send you the return address and instructions. Please note that if an item is damaged after it has arrived and while in your possession, we're unable to accept it for return.
How do returns work?
You have 30 days after receiving your item to request a return. Items must be unworn or unused, with tags, in original packaging, and you'll need your receipt or proof of purchase. Submit a request through our contact form before sending anything back, as items sent without an approved request can't be accepted. Sale items and gift cards can't be returned. Approved refunds go back to your original payment method within 10 business days.
Do you offer exchanges?
Not as direct swaps. The fastest way is to return the item you have, and once the return is accepted, place a new order for the item you want.
My package arrived damaged, what should I do?
We're sorry about that! Please inspect your order when it arrives and reach out through our contact form right away. Include your order number and, if you can, photos of the damage, and we'll work to make it right.
I received the wrong product, what should I do?
Reach out through our contact form right away with your order number and a photo of what you received. We'll look into it and make it right.
About Mount Croissant
What is Mount Croissant Club?
It's our email community, where members get the first word on croissant drops, exclusive deals, limited editions, and the occasional freebie. We email thoughtfully, only when it's worth your inbox, and never spam. You can join Mount Croissant Club here.
Do you accept wholesale?
For wholesale inquiries, please reach out through our contact form and tell us a bit about your shop.
Are you open for collaboration?
We'd love to hear from you! Send your ideas through our contact form and tell us a little about yourself and what you have in mind.
Additional Questions
Have another question? We're always happy to help, just reach out through our contact form.